Refund policy

Refund Policy

We offer a 15-day return policy, which means you have 15 days from the date you receive your item to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. To start a return, contact us at inquiry@raaquu.com. Return shipping costs are borne by the buyer unless the item arrived damaged or incorrect.

Damages and issues

Please inspect your order on arrival. If your item is defective or damaged, or you received the wrong item, contact us within 48 hours of delivery with photos of the item and its packaging so we can assess the issue and make it right. Claims made after this period may not be eligible.

Exceptions / non-returnable items

The following items are non-returnable and non-refundable: items on clearance, custom or commissioned pieces, and urns.

Import duties, taxes and customs fees

All orders are shipped exclusive of import duties, taxes and customs fees, which are charged by the customs authority of the destination country. Where these charges apply, you will be contacted by the courier or customs to pay them before your order is released, and refusal or failure to pay will result in the item being destroyed or returned to us, in which case you will not be eligible for a refund. Duties and taxes you have paid are not refundable by RAAQUU under any circumstances.

Restocking fee

We reserve the right to charge a 20% restocking fee on returned items that are undamaged, and up to 50% on items damaged by the buyer.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. Approved refunds are issued to your original payment method, less any applicable restocking fee. Original shipping charges are non-refundable. Please allow up to 15 days for the refund to be processed, as your bank or card provider may need additional time to post it.

For any questions about returns, contact us at inquiry@raaquu.com.